Shipping Policy

Order Processing

We aim to dispatch orders within three business days of receiving payment. During busy periods, or where an item is awaiting delivery from a supplier, dispatch may take up to five business days.

Once your order has been dispatched, you will receive a confirmation email containing your shipping information.

If an unexpected delay affects your order, we will contact you with an updated estimated dispatch date.

Domestic Shipping

We currently ship within Australia using Australia Post.

The following shipping options may be available at checkout:

Shipping option	Estimated delivery time after dispatch	Price
Parcel Post	5–10 business days	$10
Express Post	3–5 business days	$20

Delivery timeframes are estimates only and may vary depending on the destination, public holidays, Australia Post delays and other circumstances outside our control.

International Shipping

We do not currently offer international shipping through our website.

Change-of-Mind Returns

We accept change-of-mind returns within 30 days after delivery, provided that:

• the item is unused and in its original condition;

• any original packaging, certificates and accessories are included; and

• the item is returned securely and safely.

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refundable.

Please contact us before returning an item so that we can provide return instructions.

Damaged, Faulty or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, faulty or materially different from its description.

Email contact@ensleigh.com and include:

• your order number;

• a description of the issue; and

• clear photographs of the item and packaging, where relevant.

We will assess the matter and provide an appropriate remedy. Where required under the Australian Consumer Law, this may include a repair, replacement, refund or reimbursement of reasonable return postage costs.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

For questions about shipping, delivery or returns, please contact:

Ensleigh Coins Pty Ltd
Email: contact@ensleigh.com